Zetisis – Terms of Service (Beta)

Last Updated: October 14, 2025

These Terms of Service ("Terms") govern your use of the Zetisis online platform and services available at zetisis.com ("Platform") during the Beta phase. By accessing or using the Platform, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, do not use the Platform.

During Beta, Zetisis is operated by Georgios Bilalis (Athens, Greece) and may later be transferred to an incorporated legal entity.

Important: Zetisis acts as a digital intermediary only. All contracts, pricing, delivery terms, quality standards, and warranties are strictly between users. Zetisis is not a party to any transaction and assumes no liability for agreements made through the Platform.

1. Definitions

Platform: The Zetisis web application, services, and related infrastructure
User: Any individual or legal entity using the Platform
Company: A business profile created within the Platform
RFQ: Request for Quotation
RFI: Request for Information
Offer: A quotation or proposal submitted by a User or Company in response to an RFQ or RFI
Content: All data, files, documents, images, text, and other materials uploaded, transmitted, or stored through the Platform
Beta: Pre-release testing stage with limited participants (maximum 50 users)
Operator: Georgios Bilalis, the current operator of Zetisis

2. Acceptance of Terms

By creating an account or using the Platform, you confirm that:

You have read, understood, and agree to these Terms and our Privacy Policy
You are at least 18 years of age
If acting on behalf of a company or organization, you have the legal authority to bind that entity to these Terms
You will comply with all applicable local, national, and international laws and regulations

We reserve the right to update these Terms at any time. Material changes will be communicated via email or through the Platform. Continued use after notification constitutes acceptance of the updated Terms. If you do not agree with changes, you must discontinue use and may request account deletion.

3. Beta Disclaimer

The Platform is currently in closed Beta testing with a maximum of 50 participants. During this phase:

The Platform is provided "AS IS" and "AS AVAILABLE" without warranties of any kind
The Platform may contain bugs, errors, incomplete features, or performance issues
Downtime, data loss, or service interruptions may occur without notice
Features, functionality, and design may change or be removed at any time
No service level agreements (SLAs) are in effect during Beta
Beta access may be revoked at any time at our sole discretion

Zetisis disclaims all liability for issues, losses, or damages arising during the Beta phase. By participating in Beta, you acknowledge these risks and agree to provide constructive feedback to help improve the Platform.

4. Eligibility and Registration Requirements

4.1 Who Can Use Zetisis

The Platform is intended for:

Business-to-business (B2B) professional use
Individuals aged 18 and above
Companies and organizations engaged in manufacturing, industrial services, or related sectors

4.2 Prohibited Users

You may not use the Platform if you:

Are under 18 years of age
Have been previously banned or suspended from the Platform
Are located in a jurisdiction where use is prohibited by law
Are subject to sanctions or export control restrictions

5. Platform Purpose and Scope

Zetisis provides B2B collaboration tools including:

Creation and management of company profiles
Posting and responding to RFQs (Requests for Quotation) and RFIs (Requests for Information)
Submission and comparison of Offers
Company equipment, services, and standards/ISO certification listings
Messaging and communication between platform users
Document and file sharing related to projects and quotations

What Zetisis is NOT:

A broker, agent, or intermediary in transactions
A reseller, manufacturer, or service provider
A party to any contracts formed between users
Responsible for verifying user credentials, certifications, or capabilities
A guarantor of quality, pricing, delivery, or performance

6. Supplier–Buyer Relationship

All business relationships, contracts, and transactions conducted through the Platform are exclusively between users. Zetisis:

Does not guarantee the quality, safety, legality, or accuracy of products or services offered
Does not verify pricing, delivery terms, or payment conditions
Is not responsible for fulfillment, shipping, warranties, or after-sales support
Does not mediate disputes between users (though we may assist with communication)
Does not conduct background checks, financial verification, or capability assessments

Users must conduct their own due diligence before entering into any agreements, including verifying:

Company registration and legal status
Financial stability and creditworthiness
Technical capabilities and certifications
References and past performance
Compliance with applicable regulations

7. Account Registration and Security

7.1 Account Creation

To use the Platform, you must create an account with accurate, current, and complete information, including:

Full name
Valid email address
Secure password
Company information (if applicable)

You agree to:

Provide truthful and accurate information
Update your information promptly if it changes
Not impersonate any person or entity
Not create multiple accounts without permission

7.2 Account Security

You are responsible for:

Maintaining the confidentiality of your password and login credentials
All activities that occur under your account
Notifying us immediately of any unauthorized access or security breach
Using a strong, unique password (we recommend using a password manager)

We recommend enabling any available security features, including multi-factor authentication when it becomes available.

7.3 Account Restrictions

Accounts are:

Personal and non-transferable (you may not sell, share, or transfer your account)
Subject to verification (we may request additional documentation to verify identity or company information)
Revocable (we may suspend or terminate accounts for violations or legal reasons)

8. Data & Content Ownership

8.1 Your Content

You retain all intellectual property rights to Content you upload, create, or transmit through the Platform. This includes:

Company profiles and descriptions
RFQs, RFIs, and Offers
Technical drawings, specifications, and documents
Messages and communications
Photos, logos, and other media

8.2 License to Zetisis

By uploading Content, you grant Zetisis a limited, non-exclusive, revocable, worldwide license to:

Host, store, and display your Content
Process and transmit Content to facilitate Platform functionality
Create backups for data protection purposes
Use aggregated, anonymized data for analytics and improvement

This license exists solely to operate the Platform and terminates when you delete Content or close your account (subject to retention periods in our Privacy Policy).

8.3 Your Representations

By uploading Content, you represent and warrant that:

You own or have the necessary rights, licenses, and permissions
Your Content does not infringe on third-party intellectual property rights
Your Content complies with all applicable laws and these Terms
You have obtained necessary consents for any personal data included in Content

8.4 Proprietary Information

RFQs, RFIs, Offers, and related communications may contain:

Confidential business information
Trade secrets
Technical specifications
Pricing strategies
Proprietary designs or processes

You are responsible for determining what information to share and with whom. See Section 9 (Confidentiality) for additional protections.

8.5 Zetisis Intellectual Property

The Platform itself, including its design, features, software, algorithms, trademarks, and branding, is the intellectual property of Zetisis/Georgios Bilalis. You may not:

Copy, modify, or reverse engineer the Platform
Use Zetisis trademarks without written permission
Create derivative works based on the Platform
Scrape or extract data using automated tools

9. Acceptable Use Policy

9.1 Prohibited Activities

You agree NOT to:

Post illegal content: Content that violates laws, promotes illegal activities, or infringes intellectual property rights
Engage in fraud or misrepresentation: False claims about products, services, capabilities, certifications, or pricing
Spam or abuse messaging: Unsolicited mass messages, promotional content unrelated to legitimate business inquiries, or harassment
Upload malicious content: Viruses, malware, ransomware, or harmful code
Bypass security: Attempt to circumvent authentication, access controls, or rate limiting
Scrape or harvest data: Use bots, scripts, or automated tools to extract data
Impersonate others: Pretend to be another user, company, or Zetisis representative
Disrupt the Platform: Interfere with server operations, overload systems, or conduct denial-of-service attacks
Post offensive content: Defamatory, discriminatory, threatening, obscene, or hateful material
Violate export controls: Upload ITAR, EAR, dual-use, or other regulated content (see Section 11)
Manipulate pricing: Collude with others to fix prices or engage in anti-competitive behavior
Use for personal purposes: The Platform is for B2B use only, not consumer transactions

9.2 Consequences

Violation of this Acceptable Use Policy may result in:

Content removal without notice
Account suspension or permanent ban
Reporting to law enforcement authorities
Legal action to recover damages

9.3 Reporting Violations

If you encounter content or behavior that violates these Terms, please report it to georgebilalis@hotmail.com with details and evidence.

10. Confidentiality & Non-Disclosure

10.1 Confidential Information

Users acknowledge that information shared through the Platform may be confidential, including:

RFQs, RFIs, and Offers
Technical specifications and drawings
Pricing and cost structures
Business strategies and plans
Customer lists and project details

10.2 User Obligations

You agree to:

Treat all information received through the Platform as confidential
Not disclose confidential information to third parties without written consent
Use confidential information only for the purpose of evaluating or fulfilling business opportunities through the Platform
Protect confidential information with the same care you use for your own sensitive data

10.3 Zetisis Access

Access to user Content and communications within Zetisis is strictly limited to:

The Operator (Georgios Bilalis)
Authorized technical staff (if any) for platform maintenance, security, and compliance purposes only

We do not read, monitor, or analyze user communications except:

When necessary to investigate suspected Terms violations
When required by law or court order
To respond to user support requests
For security monitoring and abuse prevention

10.4 Exceptions

Confidentiality obligations do not apply to information that:

Is publicly available or becomes public through no breach of these Terms
Was already known to you before disclosure
Is independently developed without use of confidential information
Must be disclosed by law or regulation

11. Feedback & Analytics

During the Beta phase:

User feedback is collected to improve the Platform
Feedback is visible only to the Operator (Georgios Bilalis)
We use first-party analytics only (no Google Analytics or third-party trackers)
Analytics data includes: pages viewed, session duration, IP addresses, user agents, and interaction patterns
We do not sell, lease, or share analytics data with third parties
Aggregated, anonymized data may be used for platform improvement and reporting

By submitting feedback or suggestions, you grant Zetisis a perpetual, royalty-free license to use and implement such feedback without compensation or attribution.

12. Export Control & Compliance

12.1 Prohibited Content

You agree NOT to upload, share, or transmit information subject to export controls, including:

ITAR (International Traffic in Arms Regulations) - U.S. defense articles and technical data
EAR (Export Administration Regulations) - U.S. dual-use items and technologies
EU Dual-Use Regulation (2021/821) - Items usable for both civilian and military purposes
Technology or products subject to sanctions (e.g., Iran, North Korea, Russia sanctions)
Controlled nuclear, chemical, or biological materials or technology

12.2 User Responsibility

You are solely responsible for:

Determining whether your Content is subject to export controls
Obtaining necessary export licenses or authorizations
Ensuring compliance with applicable trade regulations
Screening your business partners against sanctions lists (e.g., OFAC, EU consolidated list)

12.3 Enforcement

Zetisis reserves the right to:

Suspend or delete accounts that violate export control laws
Remove Content suspected of containing controlled information
Report violations to relevant authorities
Block access from sanctioned jurisdictions

Violations may result in severe legal penalties, including fines and imprisonment.

13. AI & Automation

The Platform may incorporate artificial intelligence, machine learning, or automated features, including:

Analytics and reporting
Recommendations or suggestions
Search and matching algorithms
Automated quoting or pricing assistance (future feature)

Important disclaimers:

All AI or automated outputs are informational only and non-binding
You must independently verify all results, recommendations, pricing, and compliance
Zetisis is not liable for errors, inaccuracies, or losses resulting from use of AI features
AI outputs do not constitute professional advice (legal, financial, engineering, etc.)

14. Non-Circumvention

By using the Platform, you agree not to:

Circumvent Zetisis by conducting transactions off-platform with parties you discovered through Zetisis
Use the Platform solely to identify potential partners and then bypass the Platform for future dealings
Encourage or facilitate others in circumventing the Platform

This non-circumvention obligation:

Applies for the duration of your use of the Platform plus 12 months after account closure or termination
Does not apply to relationships established outside of and prior to using Zetisis
May be modified if future subscription packages introduce marketplace fees, commissions, or referral programs (you will be notified in advance)

During Beta (free phase): This clause is primarily to establish the principle. Enforcement will be more rigorous if/when paid plans are introduced.

15. Subscription & Payments

15.1 Beta Phase

The Beta phase is 100% free. No payment information is collected, and no charges will be incurred.

15.2 Future Paid Plans

After Beta, Zetisis may introduce subscription packages, including:

Different feature tiers (basic, professional, enterprise)
Usage-based pricing or transaction fees
Premium features or analytics

When paid plans launch:

You will be notified at least 30 days in advance
Pricing and plan details will be clearly communicated
You may choose to subscribe, downgrade, or close your account
Payments will be processed via secure, PCI-compliant third-party processors (e.g., Stripe, PayPal)
Specific payment terms, refund policies, and billing cycles will be provided at that time

15.3 Taxes

All fees exclude applicable taxes (VAT, sales tax, etc.). You are responsible for paying all taxes associated with your use of paid services.

16. Supplier Vetting & User Verification

16.1 No Verification During Beta

Zetisis does not verify, vet, or validate:

User identities or credentials
Company registrations or legal status
Technical capabilities or qualifications
Certifications, ISO standards, or accreditations
Financial stability or creditworthiness
Past performance or references

16.2 Future Verification Features

After Beta, we may introduce optional verification services such as:

Email and phone number verification (basic)
Business registration validation
Third-party certification checks
User reviews and ratings
"Verified" badges for companies meeting certain criteria

However, even with verification, you must conduct your own due diligence. Zetisis does not guarantee the accuracy of verification services.

16.3 User Responsibility

Before entering into any business relationship, you should:

Request and verify official company documents
Check business registries and credit reports
Request references and contact previous clients
Verify certifications with issuing bodies
Conduct site visits or audits when appropriate
Use contracts with appropriate protections (escrow, guarantees, etc.)

17. Disputes Between Users

Zetisis is not responsible for resolving disputes between users, including:

Disagreements over pricing, quality, or delivery
Breach of contract or non-performance
Intellectual property disputes
Payment or invoicing issues

Recommended Approach:

Attempt direct negotiation between parties
If unresolved, consider mediation or arbitration
As a last resort, pursue legal action in the appropriate jurisdiction

While Zetisis may facilitate communication or provide platform records upon request, we do not mediate, arbitrate, or take sides in user disputes.

18. Third-Party Links and Services

The Platform may contain links to third-party websites, services, or resources. Zetisis:

Does not endorse, control, or assume responsibility for third-party content
Is not liable for damages arising from use of third-party services
Recommends reviewing third-party privacy policies and terms before use

19. Platform Modifications

Zetisis reserves the right to:

Modify, update, or discontinue features at any time
Perform maintenance, resulting in temporary unavailability
Change the Platform's design, interface, or functionality
Add or remove integrations with third-party services

We will make reasonable efforts to notify users of significant changes, but we are not obligated to do so during the Beta phase.

20. Communications and Notifications

By using the Platform, you consent to receive communications from Zetisis, including:

Transactional emails: Account verification, password resets, security alerts
Platform updates: New features, policy changes, Terms updates
Beta feedback requests: Surveys, feature testing invitations
Marketing communications: Only if you explicitly opt in (you can unsubscribe anytime)

Communications will be sent to the email address associated with your account. It is your responsibility to keep this address current.

21. Force Majeure

Zetisis is not liable for delays or failures in performance resulting from circumstances beyond reasonable control, including but not limited to:

Natural disasters (earthquakes, floods, fires)
Pandemics or public health emergencies
War, terrorism, or civil unrest
Cyberattacks, DDoS attacks, or hacking incidents
Internet service provider failures
Government actions, embargoes, or sanctions
Strikes or labor disputes
Data center outages or third-party service disruptions

In such events, Zetisis will make reasonable efforts to restore service but is not obligated to provide compensation or refunds (once paid plans exist).

22. Disclaimer of Warranties

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE PLATFORM IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:

Merchantability: The Platform is fit for general B2B collaboration purposes
Fitness for a particular purpose: The Platform meets your specific business needs
Non-infringement: Use of the Platform does not violate third-party rights
Accuracy: Content, data, or analytics are accurate or complete
Availability: The Platform will be uninterrupted, secure, or error-free
Results: Use of the Platform will achieve specific business outcomes

We do not warrant that:

The Platform will meet your requirements
Defects will be corrected promptly or at all
The Platform is free from viruses or harmful components
Data will not be lost or corrupted

23. Limitation of Liability

23.1 No Indirect Damages

TO THE MAXIMUM EXTENT PERMITTED BY LAW, ZETISIS AND THE OPERATOR (GEORGIOS BILALIS) SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO:

Loss of profits, revenue, or business opportunities
Loss of data or information
Loss of goodwill or reputation
Business interruption
Cost of substitute services

This applies regardless of whether such damages were foreseeable and even if Zetisis was advised of the possibility.

23.2 Aggregate Liability Cap

Zetisis's total aggregate liability for all claims arising from or related to the Platform is limited to the greater of:

€100 (one hundred euros), or
The total subscription fees you paid to Zetisis in the three (3) months preceding the claim (once paid plans exist)

During the free Beta phase, the liability cap is €100.

23.3 Exceptions

Nothing in these Terms limits or excludes liability for:

Death or personal injury caused by negligence
Fraud or fraudulent misrepresentation
Gross negligence or willful misconduct
Any liability that cannot be excluded under applicable law

23.4 Basis of the Bargain

You acknowledge that these limitations of liability are fundamental elements of the agreement between you and Zetisis, and the Platform would not be provided without such limitations.

24. Indemnification

You agree to indemnify, defend, and hold harmless Zetisis, the Operator (Georgios Bilalis), and any future incorporated entity, along with their officers, directors, employees, agents, and affiliates, from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or related to:

Your use or misuse of the Platform
Your breach of these Terms or applicable laws
Your Content or materials uploaded to the Platform
Infringement of third-party intellectual property rights
Disputes with other users
Violation of export controls, sanctions, or trade regulations
Negligent or unlawful conduct

Zetisis reserves the right to assume exclusive defense and control of any matter subject to indemnification, and you agree to cooperate fully in such defense.

25. Termination

25.1 Termination by You

You may terminate your account at any time by:

Submitting a deletion request via email to georgebilalis@hotmail.com
Using the account deletion feature in the Platform (once available)

25.2 Termination by Zetisis

We may suspend or terminate your account immediately, with or without notice, if:

You violate these Terms or the Acceptable Use Policy
We suspect fraudulent, illegal, or harmful activity
Your account poses a security risk to the Platform or other users
We are required to do so by law or court order
We decide to discontinue the Beta program or Platform

25.3 Effect of Termination

Upon termination:

Your access to the Platform will be immediately disabled
Your account data will be retained for 3 months as described in our Privacy Policy, then permanently deleted
You remain liable for any obligations incurred before termination
Outstanding invoices (once paid plans exist) remain due and payable

25.4 Surviving Provisions

The following sections survive termination:

Content Ownership (Section 8)
Confidentiality (Section 10)
Non-Circumvention (Section 14, for 12 months post-termination)
Disclaimer of Warranties (Section 22)
Limitation of Liability (Section 23)
Indemnification (Section 24)
Governing Law and Disputes (Section 26)

25.5 Data Retrieval

Before deleting your account, you should export or back up any Content you wish to retain. After the 3-month retention period, data is permanently deleted and cannot be recovered.

26. Governing Law & Dispute Resolution

26.1 Governing Law

These Terms are governed by and construed in accordance with the laws of Greece and applicable European Union legislation, without regard to conflict of law principles.

26.2 Jurisdiction

Any disputes arising from or relating to these Terms or the Platform shall be subject to the exclusive jurisdiction of the courts of Athens, Greece.

26.3 Mediation

Before initiating court proceedings, parties agree to attempt to resolve disputes through good-faith mediation. Either party may request mediation by providing written notice. If mediation does not resolve the dispute within 60 days, either party may pursue litigation.

26.4 Class Action Waiver

You agree to resolve disputes individually and waive the right to participate in class actions, class arbitrations, or representative proceedings, to the extent permitted by law.

27. Assignment and Transfer

Zetisis, currently operated by Georgios Bilalis, may:

Assign or transfer rights and obligations under these Terms to a future incorporated entity
Transfer the Platform and all user data to a successor entity
Assign these Terms in connection with a merger, acquisition, or sale of assets

You will be notified of any such transfer. You may not assign or transfer your account or obligations under these Terms without our prior written consent.

28. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be modified to the minimum extent necessary to make it valid and enforceable. If modification is not possible, the provision shall be severed, and the remaining provisions shall remain in full force and effect.

29. No Waiver

Failure by Zetisis to enforce any right or provision of these Terms does not constitute a waiver of such right or provision. Any waiver must be in writing and signed by an authorized representative of Zetisis.

30. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Zetisis regarding use of the Platform and supersede all prior or contemporaneous communications, agreements, or understandings, whether written or oral.

31. Language

These Terms are provided in English. If translated into other languages, the English version shall prevail in case of any discrepancies or conflicts.

32. Contact Information

Operator: Georgios Bilalis
Location: Athens, Greece
Email: georgebilalis@hotmail.com
Website: zetisis.com

For questions, concerns, or notices regarding these Terms, please contact us at the email above.

33. Legislative Annex

These Terms are designed to comply with the following legislation and regulations:

European Union

GDPR – Regulation (EU) 2016/679 (General Data Protection Regulation)
ePrivacy Directive – Directive 2002/58/EC (as amended)
Digital Services Act – Regulation (EU) 2022/2065
EU Dual-Use Regulation – Regulation (EU) 2021/821
Sanctions Regulations – Various EU Council Regulations on restrictive measures

Greece

Greek GDPR Implementation Law – Law 4624/2019
Ministerial Decision 243385/2023, Government Gazette (ΦΕΚ) Β' 5085/2023
Ministerial Decision 1170/2023, Government Gazette (ΦΕΚ) Β' 242/2023
Greek Civil Code – Relevant provisions on contracts and obligations
Greek Consumer Protection Law – Law 2251/1994 (though primarily B2B)

International

ITAR – International Traffic in Arms Regulations (U.S.)
EAR – Export Administration Regulations (U.S.)
OFAC Sanctions – U.S. Office of Foreign Assets Control

This legislative annex is provided for reference and transparency purposes only. It does not constitute legal advice. Users should consult qualified legal counsel for guidance on compliance with applicable laws and regulations.

Last Updated: October 14, 2025

Effective Date: October 14, 2025

Beta Testing Acknowledgment: By using the Zetisis Beta Platform, you acknowledge that you have read, understood, and agree to these Terms of Service. You understand that the Platform is in a testing phase and accept the associated risks and limitations.